If you can’t find your issue below you can reach out to us using the support contact form.
You can also join our weekly live Q& A sessions.
How to Trace 📒
Watch our detailed video guides.
I’m on the field ⚽
If you are on the field right now and need help ASAP contact urgent support.
Wifi Connection 📡
First timers please follow the wifi setup instructions.
Bluetooth connections can be a tricky. Please only tap “set up a new Trace Case” when you see your case’s wifi lights start to blink.
Roster Issues 👥
If this is your first time filling in your team’s roster check out our roster tutorial.
If player information is incorrect or missing go to the roster editing guide.
Links are broken 🔗
If you have not gotten your game results email please contact you team’s manager to make sure the game has been processed and/or that your email is on the roster.
Game results can be found by logging in.
Check our supported browsers list.
Viewing & Sharing 📺
We respond 7 days a week.
Messages received outside of normal business hours may not get a response until the following day.