How can we help? (removed 20200612)

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If you can’t find what you are looking for, send us a message.


Roster Issues 👥

If this is your first time filling in your team’s roster check out our roster tutorial.

If player information is incorrect or missing go to the roster editing guide.

Metrics ⏱️

Our performance metrics are measured using GPS, accelerometer, and magnetometer sensors. In-game speed will often differ from hand-measured sprint speeds. Learn more about Max Efforts, Stamina, Distance, Top Speed, and Minutes Played, and Player Heat Maps.

Links are broken 🔗

If you have not gotten your game results email please contact you team’s manager to make sure the game has been processed and/or that your email is on the roster.

Game results can be found by logging in.

Check our supported browsers list.

Wifi Connection 📡

First timers please follow the wifi setup instructions.

Bluetooth connections can be a tricky. Please only tap “set up a new Trace Case” when you see your case’s wifi lights start to blink.


Send us a support message

We respond 7 days a week. Messages received outside of normal business hours may not get a response until the following day.


Join the Trace Soccer Facebook Group

Be a part of a private Facebook Group just for Trace subscribers. You can look forward to the following by joining our Facebook Group: Facebook Live interviews with Club & College Coaches, tips and tricks on player development & recruitment, Trace feature requests, early access to Trace Academy lessons.


Join the Group