Updating Hardware

Overview

This update will take about 20-30 minutes. It will require that you be in a place where you have already set up wifi for your case. It will also require you to restart and unplug your case 3 times.

Please follow the directions below the video carefully.

Step 1 – Turn the case on

  • Disconnect/remove the camera!
  • Make sure all 20 Tracers are present and connected
  • Plug your case into a power source
  • Turn the case Transfer button ON
  • Wait 5-10 minutes for the case to run & shutdown
  • You will know that the case has shut itself down when the Transfer button light is off

Step 2 – Turn case on a second time

  • First, unplug the case from the power source
  • Wait for 10 seconds
  • Repeat Step 1
  • Note: In this step, the Transfer button light will turn on, but it will take a few minutes for the icon lights on the right to start blinking.

Step 3 – Turn case on a third, and final, time

  • First, unplug the case from the power source
  • Wait for 10 seconds
  • Repeat Step 1

You are done.

Put your equipment away, or plug it back in to charge overnight. If you have some video on your cameras that needs to be uploaded now would be the time to plug your cameras back in go through the usual upload process.

Please contact your customer service rep or email us at q@traceup.com if you have questions.