What’s New?

Welcome to the change-log!

Trace is on a mission to make video easier. We release early and often! With your help we are relentlessly learning, improving, and updating what we do in order to give you the best experience possible.

Coming Soon:

  • More accurate spotlights
  • Faster game processing
  • Better in-app tutorials
  • Player Profiles
  • p.s. we’re hiring! 👋

March 25, 2020 – So many iOS Updates!!! 📲

Lot’s of new updates on the Trace Teams app!

Delete a Game  😬

Many customers have asked to delete games that they created on accident or created and never played. Now you have the ability to delete the game from the app. To delete the game you need Coach or Manager permissions. You will not be able to delete the game after it has been processed.

Note: Please be careful in deleting a game. If you delete a game by accident please reach out to our support team.

Trace Case Setup FAQs  🙋‍♂️

After clicking “Set Up trace Case” you will now have the ability to access our Trace Case Set Up FAQs. You will be able to use these to help answer your questions on setting up your case. These will be updated regularly to provide the most up to date information on common questions asked.

Processing FAQs

Now if your game is taking longer than usual a message will pop up on the game processing page letting you know that we are working on finishing process. We also provide you with some FAQs for additional questions you may have. You can check them out here!

Bug Fix: Removing a Parent wasn’t working

The ability to remove a parent from a player was not saving on the roster. We fixed this issue and you should be able to remove a parent from a player.

Mar 13, 2020 – Better Panning & Zooming 🤖

Today we released a major improvement to TRACE-BOT’s ability to follow the action on the field. In December we switched from Tracer-based panning to CV-only (video-based) panning. Today we have added ball detection to the mix.

What does this mean to you?

It means more natural automatic camera movements that keep the ball on the screen more often.

Example 1:
Following fast kicks down and across the field.

Example 2:
Following a sharp angled throw in


Feb 20, 2020 – Uploading FAQs 🙋

We’re here to help you out! You can now see common uploading questions at a glance. Head over to our Trace Help Center and find the Uploading FAQs page. This is your go-to for any uploading questions you have!


Feb 10, 2020 More Trace Case Software Updates! 💼

We made various improvements to cases to solve issues with cases uploading and needing to be restarted.


Jan 29, 2020 – Trace Case Software Update 📩

We made various improvements to uploading with the Trace Case software!

Next time your case connects to the internet it will update itself! During the update, your will see a message in the cases screen of the Trace Teams app!


Jan 24, 2020 – Goooooooool! (beta) ⚽

Starting today TRACE-BOT will automatically detect goals and indicate them with a small icon on every clip.

Any clip where TRACE-BOT thinks there may be a goal will be indicated with a little icon. Please leave us feedback 👍👎on your clips so we can improve accuracy while this feature is in beta.

Both home & away goals will be automatically detected.


Jan 17, 2020 – See how many games you have Traced! 🎟️

Credits
You can now see the total number of games you have Traced! Now navigate to the settings page for your division at Traceup.com and see how many games all your teams have Traced and how many are left in your subscription!

Automatic Billing
If you have played all the games in your subscription, no need to stop Tracing! You can keep going and will automatically be billed for each additional game. Prices are set based on your subscription plan!


Dec 26, 2019 – Trace Case Software Fix! 🧳

We fixed a software issue with Trace Cases where some of them were not restarting after they received a software update. Now your case should restart and come back online after it’s received an update!


Dec 20, 2019 – Delivering your presents faster

Game Turnaround Improvements

Getting results out to you faster is something we are continuously working on.

We’ve made some upgrades under the hood that should mean smoother uploads and faster game processing.


Dec 6, 2019 – One view, two views, three views! 🧮

What’s the point of filming the game if no one is going to watch it? At Trace we believe that the best film is the one you watch the most! Personalize clips are key to that; without player moments, game film does not get used.

Starting today, every newly created game will include our new clip views counter.

The counter will update in realtime:

  • Total number of clips viewed for the entire game across all playlists by all players, parents, and coaches.
  • The cumulative amount of video time watched by everyone


When players watch themselves play, they improve. On average, players on Trace watch 23 clips per session and log 2 sessions per game.

We believe that video will be a part of every game in youth soccer from age 8 to 19 in the next five years and will be an integral part of the training and development process. Our mission is to reduce friction in youth sports video so that it becomes a fabric of the sport. Making personalized short, form clips easy is the first step and we’re excited to be on this journey with you!


Short-form, personalized content has tremendous value, whereas raw game simply has little value. Comparing view counts of both shows this. A company we aquired that filmed full games had less than 10 views on average per game; at Trace, the average team watches more than 1500 clips per game, a 100x increase!

Coaches, players, and parents don’t have 4 hours after each game to edit, dissect and distribute game film. How many players on your team sit through a 90 minute game to rewatch and learn? Only a couple, if any. With Trace, it’s a different story. We take all of the effort out of filming and getting the content you care about.


Nov 28, 2019 – Thankful for iOS Updates 📱

Upload Complete!

Those sweet sweet words we all want to see. It sounds simple, but it has been a long time coming. Starting this weekend your app will tell you that your case upload is complete. After that sit back and wait for your results.

Improved Tracing Wizard

The in-app Tracing wizard has been expanded slightly to make sure the information you provide us for every game is correct. You should start seeing steps for entering your case ID, final score, and team colors as part of the Tracing wizard.


Nov 22, 2019 – Battery Upgrade 🔋

Hot off the printing press! Our latest batch of batteries come with a mini visual guide on the back to make it easier to tell which plugs are for Tracing and which are for charging.


Oct 30, 2019 – More detailed feedback 👍👎

Trace is getting better every day, thanks to you. With every game that is played TRACE-BOT is learning and improving. A big part of that is your clip feedback.

Originally we designed the feedback feature to learn about clips people didn’t like. But to our surprise the vast majority of feedback we’ve been getting is to describe clips that people do like.

Today we’ve expanded our feedback controls to allow you to describe clips more specifically.


Oct 28, 2019 – I can CV clearly now 👀

“Why do our results look so much better?”

That’s what a Legends FC parent asked us yesterday. He was wondering if we upgraded his camera, or if he did something different this time with the Tracers. The real answer is that we’ve begun rolling out Computer Vision Processing to a select number of games with more and more games being added every week.

Computer Vision, aka CV, represents the most significant upgrade to Trace game processing since we launched. This is a massive update and foundational to the future of Trace and your experience. CV opens up the door to many more major upgrades in the near future like automatic goal detection, defensive moment improvement, game results that are ready the moment your upload is done, and much more.

If you’d like for your team to start getting this update immediately, please email us at cv@TraceUp.com.


The old way – Tracers Processing

Your team wears Tracers. Those Tracers are important for detecting touches and movement that feeds into our automatic clip A.I. But, up until now, we’ve also been using your players’ position to follow the action on the field. The problem with that is that TRACE-BOT could only detect your team. As the ball was possessed by your opponent TRACE-BOT could only guess what was going on. The result has been sub-par panning and zooming. 

TRACE-BOT was feeling, not seeing.

Computer Vision Processing

The new way – CV Processing

With Computer Vision TRACE-BOT can now see every player on the field, the spectators watching the game, the ref, and the ball. 100% of the action is used for training and deciding where to pan & zoom the camera. The result is that the video TRACE-BOT generates looks more natural and follows the ebbs and flows of the game.

Seeing what is happening during the game, instead of feeling, opens up the door to so much more in the near future. Goal detection, faster game results, enhanced defensive moments, and so much more will be possible with this massive upgrade to how we process games.

We’ve been working on this for nine months, and we’re stoked for you all to finally experience this!

TRACE-BOT looking at a field of players

Oct 25, 2019 – Minor Uploading Fixes 🧳

We made fixes to your Trace Case software for when it is uploading, stops and needs to be restarted. The fix addresses this issue so you don’t have to restart!

Next time you turn it on, your case will update itself. During the update, there is a message in your Trace Teams app letting you know it is happening!


Oct 18, 2019 – Jump Around 🦘

Jump to full game is here!

If you want to see what happens before or after a clip:

  • Tap the Share icon
  • Tap the “Jump to full game” link
  • Bam! You are now at the same point in time, but in the full game video

P.S. Copy URL, Email, and Download will continue to work as you know and love.

Updated Demo Video Page

Do you know someone who would love Trace? Send them to our new video demo page so Dan Fadida can explain what Trace is all about.

The new demo video now has chapters, because demo videos needs easy clips too.

Bug Fixes & Improvements

  • We added support for various mobile mail apps (e.g. yahoo) that will make logging in work better.
  • More Trace Case upload stability.
  • The feedback button has been moved into the controls bar

Oct 11, 2019 – Uploading Improvements 💼 😌

Uploading is now way more stable. We fixed a series of issues that were plaguing customers with slow or unstable upload connections. Now, even if your upload speed slows down significantly because of network congestions your Trace Case will continue to chug along happily until the upload completes.

If your upload speed is below 1mbps (0.125 MB/s) then you will still experience issues. Even if your case works perfectly at that speed a single game can take over 24 hours to upload. Please refer to the Slow Upload Speed Guide to find out how you can boost your speeds.

Other Bug Fixes & Improvements

  • Fixed a bug with Magic Login links in Yahoo Mail on iOS
  • Fixed a bug with creating teams
  • Improved login and link stability

Oct 4, 2019 – Tactical Playlists & Goalkeeper Defensive Moments 📍

3 New Tactical Playlists
You can now access 3 new playlists dedicated to moments in the Offensive, Middle, and Defensive thirds.

Goalkeeper Defensive Moments
We’ve also added clips in the defensive third to every Goalkeeper’s personal playlist so you can analyze your positioning off the ball. These clips can be identified with the tag (GK: defensive 3rd)


Sept 20, 2019 – New Support Center 💡

We relaunched the Trace Support Center with quicker access help content for the most common issues we’ve been seeing. You can also find our official help contact form there.

Check it out – http://traceup.com/soccer/help

Also some bug fixes 🐛
We fixed a major bug preventing people from logging in via Safari on iOS.


Sept 13, 2019 – Where’ My Update? 🤷‍♀️ 🤷‍♂️

Trace Teams App
Sometimes your case has new features or fixes added to it. When this happens we automatically update your case when it’s connected to the internet! Usually the case updates during an upload (don’t worry your upload is safe 👍) We thought it would be good to let you know this was happening. Now your Trace Teams app will let you know!

Connecting case to Wifi
We made significant improvements to connecting your case to wifi.

Rosters
We made fixes to Rosters to improve the experience in inputting players on a team.


Sept 6, 2019 – Squashing Bugs 🐛

Fixes & Improvements

Pan & Zoom AI 1.4
We got some great feedback from customers last week and we incorporated it into this update. Lets us know what you think.

Email and Login Links
The internet is getting safer – but with it some new ways that browsers handle links. We’ve adapted and all new links should work now.

Uploading
Lots of improvements under the hood that should mean faster and more reliable uploads.


Aug 30, 2019 – We’ve been laboriously laboring in the laboratory over tutorials, playlists, panning, and more. 👷

Features

In-app Tracing Tutorial
Ready to start your game? The new in-app Tracing tutorial walks you through every step of the process.

In-App Tracing Tutorial

Rain Delay Button
Tap the “Rain Delay or Stoppage” button at the bottom of the Tracing screen and we’ll walk you through everything.

Playlist Selector
Now you can easily switch between your playlist, other player playlists, touch chains, coach notes, and the full game.

New Playlist Selector

Fixes & Improvements

Pan & Zoom AI 1.3
We’re getting better every day. With this version, we’re trying to keep the ball visible more as it transitions from one side of the field to the other. Plays near the goals should be zoomed in more while plays at midfield will have a more tactical view.

Pan & Zoom AI 1.3

Please, keep using that “feedback” button to let us know when clips look good or bad.

Also:

  • Fixed some bug related to coach/manager invitations
  • Added more robust messaging for unsupported browsers
  • A few other enhancements under the hood

Aug 14, 2019 – Improved Video Viewing 🍿

Features

16×9 Video
We used to crop it to fill the screen. Now we don’t anymore so you can see everything.

16×9 Video

Deep link sharing to the full-game video
Go to a point in time in the full-game video and share – the link generated will jump to that exact place.

Deep Linking to Full-Game

Radar players are clickable
Launch player panels from the radar

Tap on Radar Players

Bug Fixes

  • Mobile Landscape View works better and you can pinch/zoom to look closer
  • Various speed and loading improvements

Aug 6, 2019 – Smarter (and longer) player clips 💨

Features

Small update on the inside, hopefully, a big update on the outside! You’ll often be watching a touch chain or a player moment, and you feel it ends too soon. Not any more! TRACE-BOT’s clip generating engine has gotten an upgrade, and if anything, clips should be too long, not too short. Please drop us a line at q@traceup.com and let us know if you still see one ending too early!

Bug Fixes

Fixed a bug that was causing login issues for a small number of users on Android.


Aug 2, 2019 – Know what stage your upload is in 🧐

Features

If you’re the one Tracing a game, you probably have questions: are all the video files on the camera? did the Tracers record? How much longer will my upload take? Did everything upload correctly? How much longer will processing take?

  • What’s on the Tracers, what’s on the cameras – When you turn on the transfer button on your case, the Case Tab in your Trace Teams app will now give you information like how many hours of video are on each camera, how much data is on the Tracers, etc. This should give you a more complete picture of how the recording aspect of your game went.
  • Game Processing Information – Under the videos tab, once all of your data and video has been uploaded, you’ll also get information on where your game is in processing so that you’ll know how long you’ll need to wait.

Bug Fixes

We had a number of broad-based improvements to the app in this release

  • Added in the option to add team score, jersey colors, and Case ID at the end of the game
  • Fixed an issue with roster updating


Aug 1, 2019 – Tracers come with auto shut off 💤

Features

We’ve seen issues with Tracers accidentally being left on after games and running out of battery or recording data longer than expected. We want to make sure that this doesn’t happen to your Tracers.

Auto Shut Off – When a game has ended, if you forget to turn off your Tracers we have you covered! After 3 hours, your Tracers will auto shut off. We still advise turning them off with your Case, but just in CASE, they will shut off!

Bug Fixes


July 23, 2019 – Trace an event with more than 3 games 💼

Features

We’ve heard from many of you that you need Trace to work for more than three games on tournament weekend. So we made it work for 5 games! You’re very welcome.

  • Storage on the case – After you’ve played your two games on Saturday, come back to your hotel room and plug your cameras into your Trace case. Turn on the Transfer button. Your Trace Case will now move all of the data on your Tracers and camera onto the case, making room for a fresh set of 3 games the next day. This should allow you to complete up to 5 games in a weekend.
  • Upload the next time the case is on WiFi – When you come back home, and plug your case in, turn on the Transfer button. Now that you have WiFi, all the games stored on the case, and all the games currently on the Tracers + camera should upload together.

Bug Fixes

We had a number of broad-based improvements to the app in this release

  • Added in the option to add team score, jersey colors, and Case ID at the end of the game
  • Fixed an issue with roster updating


July 11, 2019 – Better panning on uneven fields 🔭

Features

Some of the fields you play on have drainage ditches or are uneven. In these cases, our film hasn’t been very good quality because the cameras are not set up on a part of the field that is even with the pitch. It should be much better now.

After – a more reasonable view!
Before – stuck pointed at the ground

Bug Fixes

We had a number of broad-based improvements to the app in this release. Here are a few:

  • Fixed an issue with permission for division managers to create teams and rosters.
  • Fixed an issue with login that was directing users to a blank page.


June 21, 2019 – Flexible panning 🏃‍♀️🏃‍♀️🏃‍♀️

Features

Before this update, TraceCam could only focus on 10 points of the field, and transition between those points with a set speed. Not anymore! TraceCam can focus on any point on the field, and transition between those points with an array of speeds! Vrooom!

After – moving all around the field
Before – stuck in one view!

Bug Fixes

We had a number of broad-based improvements to the app in this release but here are a few:

  • You can now see how many games you’ve used in your subscription
  • In panning, there could be moments where the camera panned across the field for no reason. Not any more!

June 15, 2019 – Easy to see REC on cameras 🎥

Features

Wondering whether or not your cameras are recording can be really stressful. And seeing the text in the sun can be closer to impossible.
To make the screen easier to see, the letters REC will now be permanently affixed on a black background. If you see REC, you’re good to go and can raise up your tripod.

New screen is visible even during maximum glare

Bug Fixes

We had a number of broad-based improvements to the app in this release but here are a few:

  • You can now see how many games you’ve used in your subscription
  • In panning, there could be moments where the camera panned across the field for no reason. Not any more!